Returns & Refunds

We want you to be satisfied with your FaveWines order. If something isn’t right, please contact us and we’ll review the issue.

Damaged, Defective or Incorrect Products

If you receive a product that is:

• damaged or broken during delivery;
• leaking;
• incorrect; or
• otherwise materially defective,

please contact us promptly after receiving your order.

We may request photographs or other information to help us verify the issue.

Once verified, FaveWines may provide an appropriate replacement, refund or store credit, depending on the circumstances.

Change of Mind

Because beverages are consumable products and require appropriate storage and handling, we generally cannot accept returns simply because a customer has changed their mind after an order has been delivered.

Where we agree to accept an unopened product as an exception, it must be unused, unopened, undamaged and in its original packaging and saleable condition.

Any such return remains subject to our approval.

Opened Products

For health, safety and product-integrity reasons, products that have been opened or partially consumed generally cannot be returned unless there is a verified product-quality issue.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests where an order has not yet been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and applicable delivery costs may still be payable.

Refund Processing

Approved refunds will ordinarily be returned through the original payment method where practicable.

Processing times may vary depending on the payment provider or financial institution.

Nothing in this policy is intended to limit any rights a customer may have under applicable Nigerian consumer-protection law.