Shipping & Delivery
At FaveWines, we want getting your favourite drinks to be as straightforward as ordering them.
Delivery Areas
We deliver to supported locations within Nigeria. Delivery availability, cost and estimated delivery time may vary depending on your location.
Where delivery to a particular location is unavailable, we will contact you as soon as reasonably possible.
Delivery Charges
Delivery charges are determined by factors including your location, order size and available delivery method.
Applicable delivery charges will be displayed during checkout or communicated to you before your order is dispatched.
Delivery Times
Orders are processed as quickly as possible after payment and order confirmation.
Delivery times shown or communicated to customers are estimates and not guaranteed delivery times. Delays may occasionally occur due to traffic, weather, courier operations, public holidays, high order volumes or circumstances outside our reasonable control.
Order Confirmation
An order is considered successfully placed after the checkout process has been completed and the order has been accepted by FaveWines.
All orders are subject to product availability and payment confirmation.
Receiving Your Order
Please ensure that:
- The delivery address and contact information provided are correct.
- Someone is available to receive the order.
- An adult legally permitted to receive alcoholic beverages is available where the order contains alcohol.
Our delivery partner may contact you using the telephone number supplied with your order.
Age Verification
Alcoholic beverages will not knowingly be supplied to anyone who is not legally permitted to purchase or receive alcohol.
FaveWines or its delivery partners may request valid identification or other reasonable proof of age before handing over an order containing alcoholic beverages.
Where satisfactory verification cannot be provided, delivery may be refused.
Failed Delivery
If delivery cannot be completed because the address supplied was incorrect, the recipient was unavailable, age requirements were not satisfied or for another reason attributable to the customer, an additional delivery charge may apply before another delivery attempt is made.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged, leaking, broken or substantially different from what you ordered, contact FaveWines as soon as possible and provide your order details and, where possible, photographs of the affected item and packaging.
We will review the issue and determine the appropriate replacement, refund or other resolution.
Need Help?
For questions about an existing delivery, please contact FaveWines through the contact information provided on our website or use our WhatsApp chat.